Effective August 23, 2024

[See also Terms of Service]

This privacy policy (“Policy”) informs you of our practices when handling your Personal Information through the Services (both as defined below). In this Policy, “SmartLemon”, “Gleam”, “we” or “us” refers to SmartLemon LLC., a company registered in Nebraska with its registered address located at 32 E 48th St. Kearney, NE, 68847. We are the data controller under the applicable privacy laws.

Where we have a Gleam Business, Enterprise, or Organization service agreement in place with an enterprise customer who is asking you to use our Services (for example your employer or church), we obtain and process your Personal Information on behalf of and at the instructions of that customer. In that context, such enterprise customers are the data controllers and their privacy policies will apply to the processing of your Information. We encourage you to read their privacy policies.

For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. This includes Personal Information you provide or generate when you use: (a) Gleam (the “App”); and (b), https://gleam.cloud, and any other dedicated Gleam websites (the “Website”) (collectively, the “Services”). When you use the Services, you accept and understand that we collect, process, use, and store your Personal Information as described in this Policy.

If you do not agree with this Policy, you must not use any of the Services. If you change your mind in the future you must stop using the Services and you may exercise your rights concerning your Personal Information as set out in this Policy.

1. INFORMATION WE COLLECT

We will collect and use the following Personal Information about you:

Information you provide to us

• Registration Information. When you create an account on our Services, you may be asked to provide your name, email, and a password, you may voluntarily add a profile picture. For plans which are paid Services, our payment processing partner Stripe, Inc, and RevenueCat may also collect your name, billing address, and payment information. Payment information is not shared with us and is maintained by Stripe and RevenueCat.
• App Information. When you use the Services, you may provide us with your audio recordings (“Audio Recordings”), screenshots and any text, images or videos that you upload or provide to us in the context of the Services.
• Communication Information. When you contact us, you provide us with your phone number, email, and any other information you choose to provide over such communication, including information about your query.

Information you provide us about others

• If you choose to collaborate on a task with your family, friends, or co-workers or refer us to them, you provide us with the email address and contact information of your co-workers or friends.
• If you provide an Audio Recording, this may contain the Personal Information of third parties. Before you do so, please make sure you have the necessary permissions from your family, co-workers, friends or other third parties before sharing Personal Information or referring them to us.

Information we automatically collect or is generated about you when use the Services

• Usage Information: When you use the Services, you generate information pertaining to your use, including timestamps, such as access, record, share, edit and delete events, app use information, screenshots/screen captures taken during the recording, interactions with our team, and transaction records.
• Device Information: We assign a unique user identifier (“UUID”) to each mobile device that accesses the Services. When you use our Services, you provide information such as your IP address, UUIDs, device IDs, web beacons and other device information (such as carrier type, whether you access our Service from a desktop or mobile platform, device model, brand, web browser and operating system).
• Cookies: We use Cookies and other similar technologies (“Cookies”) to enhance your experience when using the Service. For more information about our Cookies policy, see HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES below.

Information received from third parties.